About Customer Service and Contacting Us
About Shopping ToolTopia.com
About Coupons and Promotional Codes
|* IMPORTANT SPECIAL NOTES:|
|Typical Ground Service delivery is 3-5 business days.|
|• Shipping Charges are to a single address.
Multiple shipping addresses may result in additional charges.
• Large and overweight items may result in additional charges
and/or may require truck delivery.
• Additional charges will apply on all Truck Shipments requiring
Lift Gate Service and/or Residential Delivery Service.
In the event additional charges are necessary, ToolTopia.com will
contact you before proceeding with your order for verification and approval.
• We are unable to ship to PO Boxes.
How do I accept my shipments?
A signature is required for all Freight deliveries. Prior to signing and accepting any freight, please insure it has been carefully inspected for any damage.
It is the responsibility of the consignee(s) (customer) to receive all item(s). The consignee or a delegated representative must be present to receive any item(s) at the time of delivery.
Failure for a consignee(s) to be present to accept a delivery may result in a delayed delivery and possible holding of the item(s) as well as additional charges by the freight company. If the freight company is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the client who placed the order. In the event that neither the freight company nor ToolTopia.com are able to contact the client who placed the order, the item(s) will be returned to ToolTopia.com. In this event, the client who placed the order will be held responsible for any and all costs (including, but not limited to; storage and any additional delivery attempts). Also, at discretion ToolTopia.com may access a restocking fee.
Receiving Delivered Item(s)
The consignee is responsible for the removal of all item(s) from the truck. Driver(s) are not allowed or responsible for removing delivered item(s). Unless a lift gate service is requested at the time of the order, the consignee is responsible for handling the item(s) which may require a fork‐lift. If the shipment
can't be unloaded, and the freight company is requested to return with a lift‐gate equipped
truck, the consignee will be responsible for the cost.
Inspecting Your Shipment
Prior to signing and accepting any freight, please insure it has been carefully inspected for any
It is the consignee's responsibility to inspect their shipment for any and all damages. If the item(s) have been damaged, the consignee should refuse the delivery and immediately contact ToolTopia.com. If the item has minor damage the consignee must write a precise description of the damage on both the consignees copy and the freight company's copy of the delivery waybill.
Please note: ToolTopia.com is exempt from any and all damages to any item(s) unless noted on the shipping waybill by the receiving consignee or if the shipment is refused. If the shipment is signed for with no damage noted, the consignee will need to file a claim with the carrier directly. ToolTopia.com will not reimburse the consignee for any damage not noted with the shipper at the time of delivery.
Concealed Loss or Damage
Please open and inspect all item(s) within the shipment as quickly as possible. If concealed
damage is discovered please contact the freight carrier to file a concealed damage claim. Also, please make every attempt to leave the package, package materials and its contents as you found them when you first discovered the damage.
What is truck liftgate service?
Does ToolTopia.com ship outside the United States?
What is your return policy?
How do I prepare an item for return?
How do I return an item under warranty?
What if I received incorrect merchandise or an incorrect order?
Merchandise shortages or receipt of incorrect items must be reported within 5 days of receipt of shipment. Claims submitted after this time will not be honored. Report all merchandise shortages by Submitting a Ticket to Customer Service. Please include the following information:
How do I contact ToolTopia.com?
It's easy! During business hours you can call us, submit a ticket, or send us an email. Our customer service representatives are ready to assist you with any questions or issues. After hours, please click on the Customer Service Help link to submit a support request and we will address your concern on the next business day.
Product warranties are the responsibility of the manufacturer of the tools you purchase through ToolTopia.com. To contact them, please visit their website.
We are happy to provide a list of Manufacturer links at: Manufacturer Websites Page
Do you accept Purchase Orders?
We do accept Purchase Orders from government agencies such as school districts, city or county government, or military. To place orders please submit a signed Purchase Order by fax to 1-800-395- 6376. The Signed Purchase Order should include the following:
What about my privacy?
ToolTopia.com has developed relationships with our customers based on respect and integrity.
We are aware of the trust and confidence you demonstrate when you visit our website and provide us with information. We will never share your email address, phone number, billing/shipping address or credit card information with any unrelated 3rd parties except as necessary to fulfill your order. After ordering, your email will be contacted for subsequent deals, specials and promotional messages from us. We do not sell or rent our customer information. You are welcome to update, change or unsubscribe at any time.
We value your trust, and we commit to you that we will treat your information with the same honesty and sensitivity that we would treat our own.
Is ordering secure?
All orders and transactions involving release of personal information is encrypted using the latest 256-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information so that they are unreadable by anyone but ToolTopia.com.
This means you can rest assured that communications between your browser and ToolTopia.com's web servers are private and secure.
Can I find ToolTopia.com promo codes listed on other sites?
ToolTopia.com does not partner with any external sites for the purpose of promoting coupons or promotional codes.
Are ToolTopia.com discounts on other sites?
You will find ToolTopia.com on major online shopping sites such as Amazon®, etc., but the price is the same great low price you will find in our store directly.
ToolTopia.com went online Labor Day 2002. Our founding company, Shreveport Air Tool, Inc. (est. 1979), started ToolTopia.com as an extension of their sales force. In January 2004, as ToolTopia.com continued to grow, we became a separate company.
We are proud of the fact that we have been in the tool business over 30 years and were one of the first Automotive Tool & Equipment retailers in our industry to go online.
This unique and blended history allows ToolTopia.com to offer you the best in product knowledge, customer service, and why customers like you have the confidence in us to keep coming back.